FAQs
Ordering:
Online: Using the product section simply add the items you require to the shopping trolley and then follow the link to the checkout, no other details are required.
Email: To order by email please send details of your order to us at sales@kardwell.co.uk , please remember to include your account number.
Postal: To order by post please write down the items you require and your account number. The full postal address is Kardwell Hobbs, Unit 2 Station Approach, Windmill Lane, Cheshunt, Herts, EN8 9AQ.
Telephone: To order by telephone please note down the items you require and call 020 8216 1921 during normal office hours.
Fax: To order by fax, just send your order to 020 8216 1999. Please remember to include your account number.
Order Status:
You can check the status of your order anytime. Simply select 'your orders' from the account section to view the status of your outstanding orders.
Amending or Cancelling Orders:
We process orders quickly. Depending on how much time has elapsed since you placed your order, it might be possible that your order has already been processed.
If your order has been processed and you need to cancel it or amend it please email us at sales@kardwell.co.uk
We will endeavour to carry out your instructions. Please check your order status online before emailing. You may also telephone us on 020 8804 7417.
Minimum Order Value: Our minimum order value is £25.00 (net) ex vat.
Deliveries:
We deliver to all parts of the UK via Parcel & Pallet Couriers
Orders are usually delivered within 72 working hours; our couriers do not deliver at weekends.
For minimum order values and carriage charges please see our Terms and Conditions (click here)
We offer a next day service on orders placed before 10:00am. This service carries a £350 minimum order value. Please note that this service may not be available at certain times of the year.
Returns:
We do not operate a sale or return policy, Replacement or Credit will only be given for the following reasons:
Faulty Goods:
Goods returned as faulty can only be accepted as such if they are defective in manufacture and not damaged or shop soiled. Such goods will either be replaced or credited if returned within 90 DAYS from date of invoice.
Transit Damage or Shortages:
No claims will be allowed unless submitted within 3 DAYS after receipt of goods.
Returns Procedure:
It is our aim to give as much chance as possible to get invoices & credits through the system in the same month.
To help us achieve this we would ask for your help in three ways:
Please advise us of shortages or picking errors within 3 days of receipt.
Please advise us of invoice errors within 7 days of receipt.
Please do not return goods without first talking to the sales office.
Please provide full details of invoice numbers, code numbers and quantities in all cases.
To ensure that we do not lose track of items returned, we will give you a reference number from our authorisation system.
Our sales office will provide you with special documentation to enclose with your goods when they are returned or collected.
We regret we will be unable to process returns that have not been authorised or do not have the correct documentation.
By following these simple procedures, you will help us to process your credit quickly and efficiently and we thank you for your cooperation in this matter.
We do not normally take back 'unsold' goods, but if by agreement we do take back items that are not faulty or damaged, a handling charge of 15% of the trade value will be charged.
Payments:
You may make payments by BACS or by debit or credit card. Commercial card payments are subject to a 2% handling fee.
For clarity please pay specific invoices and try to avoid 'part payment'. Part payments may lead to confusion for either party and cause additional work.
Online: Using the product section simply add the items you require to the shopping trolley and then follow the link to the checkout, no other details are required.
Email: To order by email please send details of your order to us at sales@kardwell.co.uk , please remember to include your account number.
Postal: To order by post please write down the items you require and your account number. The full postal address is Kardwell Hobbs, Unit 2 Station Approach, Windmill Lane, Cheshunt, Herts, EN8 9AQ.
Telephone: To order by telephone please note down the items you require and call 020 8216 1921 during normal office hours.
Fax: To order by fax, just send your order to 020 8216 1999. Please remember to include your account number.
Order Status:
You can check the status of your order anytime. Simply select 'your orders' from the account section to view the status of your outstanding orders.
Amending or Cancelling Orders:
We process orders quickly. Depending on how much time has elapsed since you placed your order, it might be possible that your order has already been processed.
If your order has been processed and you need to cancel it or amend it please email us at sales@kardwell.co.uk
We will endeavour to carry out your instructions. Please check your order status online before emailing. You may also telephone us on 020 8804 7417.
Minimum Order Value: Our minimum order value is £25.00 (net) ex vat.
Deliveries:
We deliver to all parts of the UK via Parcel & Pallet Couriers
Orders are usually delivered within 72 working hours; our couriers do not deliver at weekends.
For minimum order values and carriage charges please see our Terms and Conditions (click here)
We offer a next day service on orders placed before 10:00am. This service carries a £350 minimum order value. Please note that this service may not be available at certain times of the year.
Returns:
We do not operate a sale or return policy, Replacement or Credit will only be given for the following reasons:
Faulty Goods:
Goods returned as faulty can only be accepted as such if they are defective in manufacture and not damaged or shop soiled. Such goods will either be replaced or credited if returned within 90 DAYS from date of invoice.
Transit Damage or Shortages:
No claims will be allowed unless submitted within 3 DAYS after receipt of goods.
Returns Procedure:
It is our aim to give as much chance as possible to get invoices & credits through the system in the same month.
To help us achieve this we would ask for your help in three ways:
Please advise us of shortages or picking errors within 3 days of receipt.
Please advise us of invoice errors within 7 days of receipt.
Please do not return goods without first talking to the sales office.
Please provide full details of invoice numbers, code numbers and quantities in all cases.
To ensure that we do not lose track of items returned, we will give you a reference number from our authorisation system.
Our sales office will provide you with special documentation to enclose with your goods when they are returned or collected.
We regret we will be unable to process returns that have not been authorised or do not have the correct documentation.
By following these simple procedures, you will help us to process your credit quickly and efficiently and we thank you for your cooperation in this matter.
We do not normally take back 'unsold' goods, but if by agreement we do take back items that are not faulty or damaged, a handling charge of 15% of the trade value will be charged.
Payments:
You may make payments by BACS or by debit or credit card. Commercial card payments are subject to a 2% handling fee.
For clarity please pay specific invoices and try to avoid 'part payment'. Part payments may lead to confusion for either party and cause additional work.
